Refund Policy

Zafash Pharmacy is committed to providing quality products that meet your needs. We understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then you can return any unwanted items free of charge within 7 days for a refund or replacement as long as they are unused and are returned with the original packaging.

In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Your statutory rights are not affected

Zafash Pharmacy have a seven-day money back guarantee (excluding carriage where applicable and excluding all medicines). Once 'unwanted' goods have been received, the customer has a seven working day cancellation period. The consumer's right to reject starts from the day that the contract is made and ends on the expiry of 7 working days starting from the day after the goods have been received by the consumer. All returns for credit/refund must have prior approval from Zafash Pharmacy and any items without such approval may be returned to the sender at their own cost. If the goods have already been despatched they must be returned to us in an unused condition (postage is the responsibility of the person returning the item).